Hi and Happy New Year to you, We at DigitalRez look forward to a productive and excited year with your assistance.
Please note that we have a security feature in place, where you are required to change your password every 90 days for PCI compliance and a measure against your system being breached.
You will see a pop up prompting you to change your password at least 2 weeks before your current password expires, please make an effort to change and update your password during this time.
In the event your business is closed for any extended time and you didn’t see the prompt, you will be required to use the reset password process. This will require using your unique email address associated with your login and the business number (located to the top right of the reservation system) or call us at 888 836-3590 Ext. 1 to request your business number.
We further urge you to update your business records to reflect this number when calling for support instead of using the old gold key or any other codes from ROS which were previously used.
Again, let us wish you and your business a great and productive 2017. Keep an eye out for new features, processes, and updates to come throughout the year.
Go to Setup > Business Setup > 8. Unit Type Policy Editor.
Expand the Unit Type Policy Description panel, and click the Global tab.
Add the required text to the Check in Form text panel. Check to be sure it looks uniformed to you.
Selecting the Check In Form with Detail will display the entered text/information. (If this Check In form option is not appearing in your “Print Selector – Check in”, contact Support to enable the Check in Form.
The December edition of the Campfire Travel E-Magazine will be available soon. Watch this space.
Do you want your campground or resort featured in the Campfire Travel E-Magazine? How about having your campground or resort listed on the Campfire Travel Directory website? Contact Chedall LLC now at 302 – 319 – 2114 for more information. View the directory website at https://campfiretravel.com/search/ and the Campfire Travel community website https://campfiretravel.com/community/ where you can sign up to view the Campfire Travel E-Magazine.
Digital Rez has a great video training area specially designed for our new Software as a Service users built right into the user interfaces. We also have a fully working test area where you can train your staff members or they can train independently at any time of the day, remotely or while they are at work.
Also, directly from the user interface, you can access the comprehensive help system by clicking on the question mark on the right hand side of a panel on any page. The help opens in Pdf form, print ready for reading offline if desired. The video and pdf's will grow as more and more features are added to the system and all included in the low monthly fee with no long-term contracts
SUPPORT AT YOUR FINGER TIPS
RezExpert Users Did You Know?
Digital Rez has a great new support website with videos and information just for you It is a great way to teach new employees and to reinforce procedures with existing staff members.
This new support website is full of FAQ's, how-to videos and step by step walkthroughs of the most commonly used features in RezExpert. This can also be used for training purposes or for troubleshooting issues that may arise. Remember to also press the question mark symbol on each panel within RezExpert in any of the console pages to access the "in-program" help related to that specific panel. The link opens a .pdf. More tutorials and tips are being added every week along with new features.