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Please note a production update is scheduled for 6:00AM-6:30AM PDT January 25th (9:00AM-9:30AM EDT January 25th;  11:00PM-11:30PM AEST January 25th)  to implement additional features and any required fixes.   Please have any necessary reports printed.

 

Please note, the time is subject to change

 

We apologize for any inconvenience caused as we look to provide better service.

 

 

DigitalRez

 

 

 

 

 

90 Day Password Requirement

Hi and Happy New Year to you, We at DigitalRez look forward to a productive and excited year with your assistance.

Please note that we have a security feature in place, where you are required to change your password every 90 days for PCI compliance and a measure against your system being breached.

You will see a pop up prompting you to change your password at least 2 weeks before your current password expires, please make an effort to change and update your password during this time.

In the event your business is closed for any extended time and you didn’t see the prompt, you will be required to use the reset password process. This will require using your unique email address associated with your login and the business number (located to the top right of the reservation system) or call us at 888 836-3590 Ext. 1 to request your business number.

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We further urge you to update your business records to reflect this number when calling for support instead of using the old gold key or any other codes from ROS which were previously used.

Again, let us wish you and your business a great and productive 2017.  Keep an eye out for new features, processes, and updates to come throughout the year.

Thank you.

Merry Christmas

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Click Images for Larger View

 

1) Client Search – New additions have been added to the Client Search box.

 

–  Warning List Filter – The Warning List drop down will allow users to filter clients in the search based on if they are in the warning list or not.  By selecting “Yes” and clicking search without any additional criteria, the system will provide all clients that are on the Warning List.

NOTE: You cannot search with the warning list set to “No” without an additional set of criteria.

 

warning_list_filter

 

 

Membership Status Filter – For Businesses that have memberships enabled, the member status search option has been added to the Client Search to filter clients based on membership status.

Note: Additional criteria must be entered when using the filter.

new_search_screen

 

 

2) POS Export Button – A new Add Export button has been added to the Point of Sale Activity panel.

pos_activity_export

 

 

 

3)  New Wildcards available– A Guest Mobile Phone, Promo Code, Company Name, and Rate Group Wildcards have been added for emails and custom reports.

 

 

4)  Type Revenue & Occupancy Panel – The export has been updated and will now contain the Occupancy percentage, ADR and Rev PAR values

type_rev_and_occ_export

 

 

5)  Guest Folio Warning-  If the business level preference called “Display Warning When Edit Clicked In Guest Folio” is turned on, a warning will display to verify if the user wishes to proceed. This was implemented to limit operators from changing client’s details through this method without realizing it is changing the client on all reservations for that client.

 

edit_client_preference

 

 

edit_client_reminder

 

 

6)  Online Comments Preference – Users can now set the preference for where the notification of the token and credit card being stored will be applied to, whether in the comments of the reservation or in the History Tab in the Guest Folio. This preference is found within the Online Settings tab called “Online Payment Comments Entered Into Rez Changes Instead Of Rez Comments”.

online_comments_pref

 

online-payment-comments-rez

 

 

7)  Non Cutoff Payments – The ability to filter payments which have not been cut off is now avaialable.  This will make it easy for users to quickly audit which payments are still due to be dealt with through the cutoff process. This is available within the payment Audit panel.

Note:  The Date range does not apply to this preference when activated.

non_cut_off_payments

 

 

8)  Group Statement Balance Forward – The group statement report will now be based on the balance forward preference in the business setup.

statement_balance_pref

 

 

 

 

9)  Discountable Auto Products – Once the discount flag is enabled for these products from within the product setup and a discount is applied to the reservation, these products will also be discounted.

 

 

10) Tax Number on Reports – The tax number is now being added to the HTML confirmation reports once a tax number has been assigned.

 

 

11) Member Notification –   For Businesses that have memberships enabled, when attempting to create a booking for a client/member with a membership set as inactive/suspended, a rule failure will be returned to the interface.

inactive_client_message

 

Report Fix: Group Package Summary security deposit fix

Report Fix: Html Departure report close date fix

Report Fix: Removed extra page border on check in detail report

Report Fix: Payment detail (report) button Rollup Payment

Report Fix: Statement balance forward fix

Report Fix: Marketing TypesSome have line totals and no subtotals and then visa versa for others.

Bug Fix: Length Sensitive reservations on rate groups that were not default fix

Bug Fix: Client membership handling fix when client rate group is same as default

Bug Fix: Map interface Online Unit Descriptions fix

Bug Fix: The Marketing Types Pie Chart has been cleaned up. The drilldown is functional and the print menu is visible again.

Bug Fix: Improved process for vehicle handling

Bug Fix: custom (single reservation) report fix

Bug Fix: Html tags removed from Notes/Tasks

Bug Fix: No submit required when switching between reservations in a group booking. We now ensure that changes are returned to interface for Custom Alerts, and Vehicle Details

Bug Fix: Load default client vehicle into guest folio if exists, when business has only one vehicle type configured fix

Bug Fix: Rez Employee and Client comments dialog should allow for users to highlight and copy historic content now.

Bug Fix – Marketing Opt-In Export date Fix

Bug Fix – Travel Agent group reservation fix

Big Fix: Edit Charge comments displaying undefined fix

Bug Fix: Wholesaler Reservation handling fix

 

 

Upcoming Features

(1) Training Academy – A training academy for the RezExpert software will be coming soon.  Users will be able to take courses in regards to the use of the software and its capabilities.  It will provide a multitude of training materials (videos and help help documents) to assist with the training process.  Completion certificates can be achieved and tracking of progress and achievements.

(2) Group Pencil In – There will be a new Pencil In type (e.g Maintenance, Regular) which will distinguish for a Group Pencil In

(3) Home Page Additions –  The Home page will provide quick links to the Training Video archive, Documentation Archive, Gazette and any Featured News

(4)  Warning List on comments-  This will allows users to determine on a reservation if there is a warning list comment associated with the client

(5) Contact for an Account Receivable – Users will be able to enter the contact person for any AR account created.

(6)  AR revenue in the Revenue Statistic panel – The revenue from Reservation Product sales done in the AR of a client will be added to the calculations in the Revenue Statistics panel

(7)  Save Quotes – Users will be able save quotations for packages which will be a combination of reservations and products, thus speeding up the process of applying packages to customers.

(8) Google Maps –  The capability of using the Google map engine to check availability and make reservations based on the geographical location on the map.

(9) Recur Pay additions –  This will allow users to create reoccurring payment policies to charge a customer’s stored tokenized credit card

RezExpert – Merging Duplicate Clients

This video demonstrates how to merge duplicate clients within RezExpert.

RezExpert is a full featured reservation & property management system suitable for a wide range of business verticals. Developed using the latest web and security protocols it manages reservation and property management functions for multiple business types from Hotels, Campgrounds, B&B’s, Marinas and Condos to Multi-resort Networks.

Update Bulletin 10-26-16 – New Features and Fixes – New!

Click Images for Larger View

Vehicle Detail Handling –  The process of saving vehicle information has now been adjusted.  When making a reservation, when vehicle information is applied to the Rez Vehicle Information directly, this saves the vehicle information to the reservation only.  To save this vehicle information to the client, click the 3 dot button and click Add.   Once the desired Vehicle information is selected, then click Assign to Rez to apply to reservation.

When only one unit is available on a client, the vehicle information will still automatically populate on the reservation.

 

vehicle_details

 

 

Email Confirmation Breakout – The email template for online and console reservations are now being broken out. Users can now individually configure what details the customer would see when they complete a reservation online or when an email is sent through the console. Original content from reservation confirmation has been duplicated in both, thus customers would not see any differences unless this template is edited.

 

email_confirmation_templates

 

Arrival Time update – When you check in a reservation the Arrival Time in the Guest Folio is updated to the exact time that the client is checked-in. This allows security gates cards to have the correct time to be valid and will also keep a visual record of the exact time any client was checked in.

check-in-time

 

Revenue & Occupancy panel- The date range restriction for the Unit Type Revenue & Occupancy and Unit Revenue and Occupancy panel has been changed from 93 days to 366 days.

 

date_range_restriction

 

Security Gates – Add Pin/Card Dialog – When loading this dialog from the System Card perspective there is now a date range/time that can be set to show when the card is valid between.

 

security_gates_-_new_field

 

Security Gates – Add Pin/Card Dialog – Added the “Assigned To” column to the table that shows the lists of cards for a reservation and/or system.  Security Gates Maintenance Panel – Sorting has been added to all of the columns

security_gates_-assigned-to

 

 

New Report-  Departure Report With Bonds – By Client Name has been created. List of security deposit products is used to build report columns dynamically.  It currently handles up to four(4) security deposit products.

 

departure_report_with_bonds

 

 

New Export Column –  The made date column has been added to the export from the Arrivals/Departures.  With the create_time of reservation without hours minutes seconds.

 

Quote / Waiting List Search Dialog – Added 2 additional date filters – Any Part Of Rez Within & Entire Rez Within. Any Part of Rez Within filters for any reservation crosses or within the dates selected  and Entire Rez Within filters for only reservations falling withing the date range.

 

waiting-list-filters

 

Separate Auto Charge Invoices (cash businesses only) – When an auto product is applied to a reservation, the charge is now placed on a separate invoice.  This will make it easier when a user needs to reverse that specific charge  for Cashed based businesses are now put within their own invoice.

 

auto_charge_-_separate_invoice

 

 

Separate Rez Fee Invoice – Users now have a preference called “Separate Onto Own Invoice”. This flag specifies whether or not cash based businesses will assign the fee on the reservation main invoice or it’s own invoice. This will make it easier to handle the reversal of the Rez Fee easily.

rez-fee-separate-invoice
Navigation Menu – It is now caching itself so when you load it up over and over again it will stay on the same tab and not rebuild itself. The only time it should rebuild itself is if you navigate to a different business.

 

Enhancements – Speed enhancements have been applied to the Account Review/Aging AR/Rez tab query that pulls the information there to speed it up. I also pushed this query to production.

 

Global HTML Report Change: Reports are now loading into Letter Paper Size

 

 

FIXES

Security Gates – Add Pin/Card Dialog – Changed wording from “Cancel” to “Close” on the button.

 

Type Revenue & Occupancy – When selecting a date range larger than a year there was a spelling mistake in the warning dialog. It has been changed from “Pleae” to “Please”.

 

Channels – When turning on the TXA channel the SiteMinder products are no longer available.

 

Security Gates – Add Pin/Card Dialog – Changed wording from “Label” to “Assigned To” as that is the wording used in the Security Gates Maintenance Panel where that label is displayed.

 

Bug Fix: Online pages – Display confirmation report with or without unit number is now based on Reservation Services Page – Display Unit Number preference.

 

Bug Fix: Guest_Email system label wildcard is now populated

 

Bug Fix: Correction built into area where print selector is determining whether or not to skip loading the dialog and go straight to loading a single report in the meter reading area.

 

Bug Fix: additional validation on emails being entered

 

Bug Fix: Arrivals/Departures – Product Security Deposits not being included in the Bulk Check Out.
Waiting List – After completing the process to add someone to the Waiting List it was requested that the “Print” option be hidden because there are no reports to handle this. The “Print” button is now hidden in that scenario.
Inventory Change Emails – This has been made a system preference and is currently turned off in profile now. It can be turned on/off based on the database.

 

Bug Fix: Batch print reports issues have been rectified

 

Bug Fix: Ability to email custom system label reports has been added. Testing of content from system label manager has been adjusted to load the content like a regular report. Loading from the print selector just like a regular report.

 

Bug Fix: Guest List Rez Charges Only Arr/Dep General Tab is returning charge amounts again

 

Bug Fix: Storing all unit type policy descriptions including all html formatting applied in ckeditor

 

Bug Fix: Events with Occur Type set to every year are now loading as required in future and past years.

 

Bug Fix: Accrual businesses unable to send email cancellation comments from print selector..this has been fixed.

 

Report Fix: Statement balance forward – Check to see of rez check in date is newer than balance forward date..if so, no balance forward required, set date to check in of reservation so that all charges appear in statement

 

Bug Fix: Quotes did not load properly when shopping cart was enabled

 

Bug Fix: Guest Folio – Change Charges – When modifying a charge’s discount from a discount to no discount it is not calculating taxes properly on the change charge dialog.

 

Report Fix: Group/Corp Invoice loading from link in guest folio charges/payment section for AR transfers only returning the one record now. Transaction display issue resolved is viewable in jing http://screencast.com/t/uQkYAhuhN1jQ

 

Report Bug: Discount types by check in date is now looking at transactions on reservations that checkin within date range passed into report

 

Bug Fix: Batch Printing for the duplicate check in form for Firefox users.

 

Reservation Manager – The Comments column will now highlight if comments exist.

 

Online Booking Pages –  2 Month Availability Instructions have been modified

 

Guest Folio – Credit Card on Record check – Changed to a new search mode so it only returns the last card instead of all cards a client may have. This was put in place to speed up client’s who have a significant number of tokens saved under them causing the Guest Folio to load slowly.

Bug Fix: Cancelled Vehicle Types will no longer appear in client vehicle list

 

Bug Fix: Vehicle Details, Rez Status Button disabled on checked out reservations

 

Bug Fix: Client vehicles no longer being assigned to business clients

 

Bug Fix: when a client is edited from the guest folio and goes to the client editor panel and then go back to make a rez, it is not showing that client being selected but is assigning them to the rez

 

 

 

 

 

Upcoming Features

(1) Training Academy – A training academy for the RezExpert software will be coming soon.  Users will be able to take courses in regards to the use of the software and its capabilities.  It will provide a multitude of training materials (videos and help help documents) to assist with the training process.  Completion certificates can be achieved and tracking of progress and achievements.

(2) Group Pencil In – There will be a new Pencil In type (e.g Maintenance, Regular) which will distinguish for a Group Pencil In

(3) Home Page Additions –  The Home page will provide quick links to the Training Video archive, Documentation Archive, Gazette and any Featured News

(4)  Warning List on comments-  This will allows users to determine on a reservation if there is a warning list comment associated with the client

(5) Contact for an Account Receivable – Users will be able to enter the contact person for any AR account created.

(6)  AR revenue in the Revenue Statistic panel – The revenue from Reservation Product sales done in the AR of a client will be added to the calculations in the Revenue Statistics panel

(7) Waiting List – Keep an account of customers who wanted to make a reservation but there was no availability at that instance.   This will allow users to contact the customers if inventory becomes available

(8)  Save Quotes – Users will be able save quotations for packages which will be a combination of reservations and products, thus speeding up the process of applying packages to customers.

(9) Google Maps –  The capability of using the Google map engine to check availability and make reservations based on the geographical location on the map.

(10) Recur Pay additions –  This will allow users to create reoccurring payment policies to charge a customer’s stored tokenized credit card

 

 

DigitalRez Update

The last few months have been a very busy period for DigitalRez. We have been updating and improving our RezExpert software to provide a better, more robust program for you, our clients.

The next major update will be released next week (26/10/16) and will include a variety of fixes and additions.

A major feature that will be available next week is the Pay for the Last Night feature. This feature will allow a business to automatically add an additional daily charge to a reservation.  It can then be easily reversed if necessary.

RezExpert currently has some great features and modules included that will be beneficial. One such feature is Events which is absolutely free. This feature allows users to set special Events on the Reservation Grid, like concerts, car shows, etc. Notifications are provided when a reservation overlaps that Event date(s) and can be configured to restrict online reservations of customers if necessary.

Note: Online restriction is only available if utilizing memberships.

Also available is the free Waiting List feature which provides the ability to create a Waiting List of clients who wish to make a reservation when there is no available inventory.

We also have a Promo Codes feature.  This paid for feature will allow the creation of codes for different specials and promotions. Guests and operators can enter the provided promo code and automatically be offered specific promotional rates/specials.

There will be more to come in February 2017 such as the 2nd stage of the Analytics Panel. This upgrade will feature more detailed analytical comparisons with a more streamlined interface. Data can be further broken down from the system allowing users to compile comparison results based on set time frames and unit types giving the capability to generate charts, graphs, and tables from the data.

We will continue to add and improve RezExpert for you, our clients, and listen to your feedback to make RezExpert the definitive reservation software on the market.

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