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Please note a production update is scheduled for 7:00PM PDT April 25th (10:00PM EDT April 25th;  12:00PM AEST April 26th)  to implement a necessary update for boosting the system speed.   Please have any necessary reports printed.  Please note, times are subject to change.   This is estimated to take approximately 2 hours.  Please plan accordingly.

 

 

Tech Tips – Enable Pop-ups on Google Chrome and Firefox

If you are experiencing issues with enabling pop ups on Google Chrome, please view the video below with an alternative method to enable Pop-ups for your production system.

Click Here to view video – Google Chrome

Click Here to view video – Firefox

 

 

 

DigitalRez

 

 

 

 

 

Click Images for Larger View

 

 

 Maintenance Resource Module – Reduce your operational costs with our RezExpert preventative Maintenance Resource module. Assign and track maintenance service schedules in real time and view comprehensive reports in a mobile friendly interface. Track complete history of maintenance tasks performed and print reports in real time.   This module allows tasks to be assigned to employees for the maintenance of multiple processes, create pre-determined questions based on the step by step review of a resource.  Documents, Images, etc. can be uploaded on-site to provide a real-time management of any resource whether it’s at the office location assigned to a unit or offsite in a another region without being attached to any created unit.

Note: This is a paid for module.  Please contact DigitalRez for more details

 

 

 

Split Reservation (Cash Accounting Businesses Only)- Charge Transfer Business Module has been added. Once this is turned on, when splitting a reservation there is additional functionality that will allow someone to move charges that have not had any part of it paid off over to the second half of the split reservation. This is only available for cash based businesses.

Please contact DigitalRez for more information.  Click here for PDF Help Document

 

 

 

 

Assign Custom Fields to Specific Member Types (Memberships Module Only) – Users with the membership module have the ability now to create custom fields specific to membership types.   This will be applicable to both Client and Reservation custom fields.  Where creating the Custom Field, the membership type which is applicable can then be assigned. This custom field with only show in the guest folio when the reservation is assigned to a client with that membership type.

 

 

 

Client Relationship Module – This module will allow users to assign a relationship(s) between created clients in the system.  Once a relationship is assigned, it will allows users to quickly assign related clients to the reservations from a list, outlining the type of relationship.

This would be ideal for Kennels/Catteries.    Please contact Tech Support for additional information and documentation.

 

 

 

Assign Owner Revenue Share through Night Audit (Accrual Businesses Only) – The ability to assign revenue share to an owner through the accrual night audit process is now available.   This apply the daily revenue share amount to the owner based on what has gone through the night audit process.   This setting is applied from within the policy of the contract assigned of the owner’s contract.

 

 

Guest Folio Client Image Link – A expandable hyperlink is now available in the Rez Details of the Guest Folio which will display the client’s default image once any have been assigned.   Once the hyperlink is clicked, the field will expand to display the client’s image and if clicked again, it would collapse.

 

 

Marketing Emails Breakout – Users are now able to create Marketing emails based on the type of reservation (Single, Group, Wholesaler, Travel Agent, Corporate).  The marketing email will now be specific to that reservation type.

 

 

Inventory Type Drop Down – The Down To the Minute checkbox has now removed and will display a drop down to allow users to better manage their creation of their Unit Types.   This will only become visible when more than one Inventory Type is available.  Regular is the default inventory type for units which are displayed on a daily basis and Down To The Minute is inventory which can be broken down into multiples of 15, 30 and 60 minute time intervals.

 

 

New Wildcards added – The below wildcards have 

a) Guest_Country – This is the guest of member’s country.

b)Member_Country – This is the member’s country.

c)Quote_Sum_Charges – This is the reservation quote sum charges. 

 

 

 

Bug Fix – Member Major Holiday rule fix

Bug Fix:  Fix for extension of length sensitive reservations

Bug Fix: Online Quotation refresh issue for length specific reservations has been fixed

Bug Fix: Task Due date issue has been fixed

Bug Fix: Unit Description fix that when the text is removed, it would look at the unit type description

Bug Fix: Member business Return limitation rule fix

Bug Fix: Disappearing export columns issue has been fixed

Bug Fix:  Creation of a reservation and pencil in on the same unit simultaneously has been fixed

Bug Fix: Booking Quote screen not including the Rez Fee has been fixed

Bug Fix: Better Error Handling when reservation is cancelled with only taxes remaining

Bug Fix:  Last Day Checkout (LDC) reservation handling issues have been fixed

Bug Fix: The page no longer needs to be refreshed for the Print Modes for when creating a custom report

Bug Fix: Guest Folio client order fix

Bug Fix:  Last Day Check Out grid display bug has been fixed

Bug Fix: Warning provided when overlapping season dates

Bug Fix: List of Print Modes right after a no longer need a refresh

Bug Fix: Fixes for the recover password handling have implemented

Bug Fix: Restricting a client and Business from having the same main email address

Bug Fix:  Deleted Events should no longer affect the system

Bug Fix: Client’s image displayed correctly on a group reservation

Report Fix: Cleaning Report will show the uncleaned units under the Uncleaned Section even if they are under another section once the alert is Set.

Report Fix: Package reports no longer provide error messages when Payment Roll Up is enable and payments are applied on the group level

Report Fix: Date displayed on End Of Day Cutoff Review report has been fixed

Report Fix: Miscellaneous fixes for the Owner Account Summary report

 

 

 

 

 

 

 

Upcoming Features

(1) Training Academy – A training academy for the RezExpert software will be coming soon.  Users will be able to take courses in regards to the use of the software and its capabilities.  It will provide a multitude of training materials (videos and help help documents) to assist with the training process.  Completion certificates can be achieved and tracking of progress and achievements.

(2) Group Pencil In – There will be a new Pencil In type (e.g Maintenance, Regular) which will distinguish for a Group Pencil In

(3) Home Page Additions –  The Home page will provide quick links to the Training Video archive, Documentation Archive, Gazette and any Featured News

(4)  Warning List on comments-  This will allows users to determine on a reservation if there is a warning list comment associated with the client

(5) Contact for an Account Receivable – Users will be able to enter the contact person for any AR account created.

(6)  AR revenue in the Revenue Statistic panel – The revenue from Reservation Product sales done in the AR of a client will be added to the calculations in the Revenue Statistics panel

(7)  Save Quotes – Users will be able save quotations for packages which will be a combination of reservations and products, thus speeding up the process of applying packages to customers.

(8) Google Maps –  The capability of using the Google map engine to check availability and make reservations based on the geographical location on the map.

(9) Recur Pay additions –  This will allow users to create reoccurring payment policies to charge a customer’s stored tokenized credit card

Message from The Executive

 

Message from The Executive

Here’s wishing for a busy year ahead to all our RezExpert Partners from DigitalRez. We hope that 2017 will be a fantastic year for all of you.

As usual we have been busy at work, constantly enhancing and upgrading RezExpert. We are proud to announce some brand new modules that every business should be looking to include into their arsenal of services to enhance customer experience, track feedback and save money along the way. These two new modules are:

Review Management

Automatically keep track of client reviews as they happen. Don’t wait until you see a bad review or comment on a social media site. Allow your guest to review a cabin, room site or any area of your resort right from their phone while they are having that experience.

Get instantly alerted when a bad review has been left so you can deal with it immediately and turn it into great customer service even. Track every review and focus on improving those bad areas and highlight the good ones. Every business needs a review management like this… It’s so good we use it ourselves.

We forgot to mention it also has an awesome automated marketing feature to make sure your guests see all those great reviews and alerts you when a bad review is left on a third party website.

For more information call 1800 811 5988.

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Preventative Maintenance Scheduling and Tracking

Many resorts and campgrounds lack an inexpensive customizable resource maintenance system. Scheduling and keeping track of maintenance of machinery, equipment and areas such as pools and playgrounds will help preserve the life of equipment but more importantly help in any litigation if accidents do occur due to faulty or ill maintained equipment or areas on your property.

Being able to show a detailed real time historical record of maintenance tasks performed demonstrates due diligence and the fact that health and safety is a very important part of your business for both guests and employees.

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Other modules in development are listed below. These modules will be very robust and deal with many areas businesses would like to address but find it difficult to implement because of the multitude of solutions needed to achieve the required functionality.

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Enhanced Online Booking Interfaces

 

We already have four online booking interfaces to choose from but we will be adding at least one more and upgrading some we already have. These updates will make some of these interfaces more mobile friendly but we must be mindful of those more complex businesses that require more feature rich interfaces due to the complexities of their business (length sensitive, track multiple vehicles, special membership features etc.). This is slated to be finished by the end of April 2017.

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Mobile Check in/out – Mobile App

This is a much requested feature that will allow any guest to check in remotely without the need to go to your front desk. Not suitable for all businesses but a welcome addition for many. Guests will have a unique login where they can check in. They will also be able to pay for their stay, add extra goods and services to their stay that you define, view all of their future and historical bookings and even communicate directly with the resort.

All of this will be available through a customized branded app of your resort that the client can download to their phone or mobile device. One more unique feature of this branded app will be the ability to send unlimited free notifications directly to your guest…. Much better than email or text with a 100% delivery rate.

This is expected to be available by the end of May 2017

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Ticketing, Day Pass and Tour Management

This new module represents the significant development time that we have committed to. Not only will it enhance RezExpert for many of our users but will also open RezExpert to many more businesses moving forward. Ticketing has many guises and is a complex module to develop for the many areas that it covers. The RezExpert ticketing module will cover most if not all eventualities and will also have an embedded manifest feature to make sure all areas of a tour are tracked and not overbooked, including pickup and drop off and pre/post tour.

This is scheduled to be complete by the end of May 2017.

 

The RezExpert Spring Sale

Get 3 modules for the price of one with our RezExpert Spring Sale.

Try these 3 Modules:

Promo Codes                                            Reservation Quotes                        Tasks & Notes

     

For the low price of $29.95. Training and set up for only $199 $49.95.

Follow the link for more information or call +1 (800) – 811 – 5988 for more information.

A NEW help document for the Business Info page has been added

Click HERE to view

 

 

 

 

 

Update Bulletin – Jan 25th 2017 New Features and Fixes! Read

Click Images for Larger View

 

 

1)  Deposit Liability Export – The ability to retrieve the check in date from the Deposit Liability area of the Account Review / Aging panel is now available.   Users would be able to export the data from the panel.

The Contact client name will now be able to sorted from within the export

 

 

 

 

2) Confirmation Report Change – Once a client has entered a vehicle licence plate, this information will be appended onto the vehicle type on the Confirmation Letter report.

 

 

 

 

3)  Accrual Business Reservation Handling: Since accrual businesses are applied on a daily basis through Night Audit, when a reservation is checked in, the Rate Group, Discount and Recalc button will be disabled.    This will prohibit the reservation from being recalculated as accrual business night charges are locked in place as they go through Night Audit.

Note:  Accrual reservations upcoming nightly charges can be easily edited if necessary by clicking View next to the reservation invoice, then click Review and edit the charges in bulk or individually

 

 

 

4)  Restrict Reservations for Suspended (Membership module only) –   By assigning a client’s membership status to suspended, that user will not be able to make any new reservations online.   A notification when making making a reservation on the console will also be provided to notify of client status.

 

 

 

 

5)  Reservation Manager panel export – The Is_Comment Field has been hidden in the export of the Reservation Manager panel

 

 

Report Fix:  The Online Booking Pages:PDF confirmation report is now only showing the unit number in the report when the preference “Reservation Services Page – Display Unit Number” is enabled.

Bug Fix – A more user friendly message is now being displayed when a pencil-in fails to create.

Bug Fix: RSS Feed has been fixed

Bug Fix: Users no longer are allowed to extend/create reservations/pencil ins in such a way that they cross over into a closed date range

Bug Fix: Closed unit blocked color is not starting from the unit closed date as compared to the next day

Bug Fix:  Reservations associated with a group are now being listed in the Reservation History of a client from the Client Editor panel

Bug Fix:  The Till Tape has been adjusted to make sure the full reservation number and confirmation number are fully visible

Bug Fix: The system is allowing secondary clients to be removed.

Bug Fix:  Decommissioned units will automatically be removed from the map

Bug Fix:  A unit will not be allowed to be decommissioned if there is an existing or upcoming reservation/pencil in on that unit

Bug Fix:  Users are no longer able to move a product from a system reserved product to a custom product

 

 

 

 

Upcoming Features

(1) Training Academy – A training academy for the RezExpert software will be coming soon.  Users will be able to take courses in regards to the use of the software and its capabilities.  It will provide a multitude of training materials (videos and help help documents) to assist with the training process.  Completion certificates can be achieved and tracking of progress and achievements.

(2) Group Pencil In – There will be a new Pencil In type (e.g Maintenance, Regular) which will distinguish for a Group Pencil In

(3) Home Page Additions –  The Home page will provide quick links to the Training Video archive, Documentation Archive, Gazette and any Featured News

(4)  Warning List on comments-  This will allows users to determine on a reservation if there is a warning list comment associated with the client

(5) Contact for an Account Receivable – Users will be able to enter the contact person for any AR account created.

(6)  AR revenue in the Revenue Statistic panel – The revenue from Reservation Product sales done in the AR of a client will be added to the calculations in the Revenue Statistics panel

(7)  Save Quotes – Users will be able save quotations for packages which will be a combination of reservations and products, thus speeding up the process of applying packages to customers.

(8) Google Maps –  The capability of using the Google map engine to check availability and make reservations based on the geographical location on the map.

(9) Recur Pay additions –  This will allow users to create reoccurring payment policies to charge a customer’s stored tokenized credit card

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