Marketing Alert Archives

The Ticketing Booklet

View the Ticketing booklet to see what the new Ticketing Module has to offer. Create and manage your tickets within RezExpert. Click here to read more.

The Mobile Apps Booklet

View the Mobile Apps booklet to see what the eGuest Connect Mobile Module has to offer. Seamlessly Connect guests to your resort. Click here to read more.

10-100% Off Your SaaS Monthly Fee

Receive a substantial discount with the RezExpert Referral Program.

Refer another business to RezExpert and receive a 10% discount when the referral becomes a RezExpert user. Refer 10 and get 100% off.

For more information, visit www.rezexpert.com/referral

The New Year Special

This year, we have a great New Year Special for you, our valued clients. We are bundling 3 essential modules with the RezExpert eGuest Connect Mobile App. With the ReExpert Mobile App, you can make online reservations, login to check reservations, send messages to your resort, leave reviews, watch videos, view images and much more.  Sign up now and receive the Task & Notes, Resource Management and Review Management bundled with the app.

To view more information on this deal, click here.

 

Raise Customer Satisfaction & Engagement

 

Resort Specific App – RezExpert now boasts an integrated property specific App with powerful and unique features. We have also bundled some of our most powerful modules with every App purchase. Just some of the things included are listed below:


Unlimited Push Notifications – Send unlimited marketing or update messages to your guests and track engagement.

Facebook Fanpage Integration – Embed your Facebook fan page into the resort App to raise guest interaction.

Weather – Stream local weather forecast.

Video Streaming – Showcase resort specific videos directly inside of the App.

Photo Gallery – Showcase the best images of your resort.

Resort Information – Showcase your resort amenities.

Calendar of Events – Keep guests up to date on what is going on at your resort.

Client Relationship Management (CRM) – Track all communication and interaction with each guest. Never rely on email to find guest communication history again.

Review Management – Allow guests to rate services, amenities, accommodation or any area of your business easily from their mobile device. Track all scores and deal with any low ratings while the guest is on property before they leave and post to social media sites. View booklet. View video. 

 

 

Reputation Management – Know what guests are saying about your resort on the most popular social media platforms. Interact and reply to positive and negative reviews as they happen before they get a chance to negatively impact on revenue.

Resource Management – Keep a history of all maintenance tasks to ensure all areas of your resort are kept to a high standard. Keep a history of all repairs and parts replaced for comparison and replacement of high maintenance areas/equipment.

Sell Items Online – Integrate online product and service sales from within the resort specific App. Allow guests to buy products and services easily from within the App before they arrive, increasing pre-arrival revenue.

Online Check-in/out – Allow guests to check-in online with this new RezExpert module. Early or late check-in/out can be accommodated as long as the guest has paid any deposits if applicable before check-in or has paid all charges on their account before checking out. View booklet.

 

 

 

New Modules

  • Client Relationship Management (CRM) – Track all communication and interaction with each guest with our new Tasks and Notes module. Never rely on email to find guest communication history again. View video.

 

  • Review Management – Allow guests to rate staff service, amenities, accommodation or any area of your business easily from their mobile device. Track all scores and deal with any low ratings while the guest is still on the property before they leave and post any bad experience to TripAdvisor or other social media sites. View video.

 

  • Resource Management – Keep a history of all maintenance tasks to ensure all areas of your resort are kept to a high standard. Keep a history of all repairs and parts replaced for comparison and repair/replacement of high maintenance areas/equipment. View video. View booklet.

 

  • Reputation Management – Know what guests are saying about your resort on the most popular social media platforms. Interact and reply to positive and negative reviews as they happen before they get a chance to negatively impact on your reputation and revenue. View booklet.

 

  • Sell Items Online – From within the new resort specific App, sell online products and other services. View booklet. View video.

 

  • Website Creation – Build and maintain your resort website from within RezExpert. The new RezExpert web module allows you to build a state of the art regular and mobile optimized website with dozens of templates to choose from. You also get access to update the website at any time through an easy to use content management console 24/7.

 

  • Online Check-in/out – Allow guests to check-in online with this new RezExpert module. Early or late check-in/out can be accommodated as long as the guest has paid any deposits if applicable before check-in or has paid all charges on their account before checking out. View booklet.

 

 

Raise Revenue

Dynamic Pricing – Increase revenue by introducing dynamic pricing. Automatically squeeze every cent from your occupancy by setting pre-defined discounts and surcharges. When occupancy is high, the rate automatically adjusts to a higher rate. When the occupancy is low the rate automatically adjusts down based on your settings. You have complete control to override rates if necessary.

AutoOptimization – Increase resort occupancy, especially at the busiest times. Let RezExpert guarantee optimal occupancy on any given day. Clients have reported a 15% increase in revenue with just this option.

 

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