Unit Type URL Export for Book Now buttons on the website
Unit Type specific URLs will allow your webmaster to update your existing (or now add additional)Book Now buttons which would allow a guest to go directly to make a reservation for that specific Unit Type.
Click any Menu button. Click on the Admin tab and select URL Export in the Administrative section.
Website Book Now buttons
On your website, you can embed each Unit Type URLs behind the Book Now buttons listed next to your Unit Types.
If you are not the website master, you can pass on the URLs to them for action. There is a Print and an Export option available (on the top right of the panel) to print or export out the URLs.
Guests clicking on an Unit Type Book Now button
After your Unit Type URLs have been placed onto your Website, when a guest clicks on a Book Now button next to a Unit Type, the Online Booking page will direct them to that Unit Type’s online Availability Grid.
The Unit Type Online Booking interface has a different layout to the All Types Online Booking interface and can’t be adjusted within the Online Settings tab of 1. Business Information.
Click Account from the Menu Bar.
Go to Account Manager panel.
Search for the Client you wish to give the credit to.
a) If the client has a payment that is supposed to be applied as a credit to their account, click the PAYMENT button, select the payment type they paid through, and select the credit you’re giving to the client by entering the amount as a positive value.
b) If the client is being given the credit due to an adjustment, click the Sale button and select the product the adjustment will be applied under. This amount needs to be entered as a negative (-) value and payment type must be AR transfer.
c) When the reservation is being canceled and the deposits are to be kept as a credit, select AR Transfer as the payment type to send the deposit (less cancellation fee if applicable) to their account. Note: Their customer’s account must be already created for the AR Transfer payment type to be available.
This video demonstrates how to manually add tax to a reservation product within RezExpert.
RezExpert is a full featured reservation & property management system suitable for a wide range of business verticals. Developed using the latest web and security protocols it manages reservation and property management functions for multiple business types from hotels, Campgrounds, B&B’s, marinas and Condos to multi-resort networks.
RezExpert has implemented session dialogs that will appear ONE minute before your session is about to end. 1 – Online Booking Session Dialog
This dialog box will appear if a client takes too long to make an Online Booking. NOTE: This does not appear a minute before the session is to expire. 2 – Console Session Dialog
3 – Reservation Session Dialog
4 – Reservation Lost Session Dialog
This dialog will appear if the user takes too long to refresh their reservation session or the inventory is no longer available at the point of refresh.
FAQ – Received an error “Cannot Overpay Reservation” while trying to pay rent that is displaying in a Permanent Resident’s Guest Folio.
1. Error Message
If you receive the error ‘Cannot Overpay Reservation – You are trying to enter an amount that will overpay your reservation which is not allowed‘, the following steps will help you resolve the error message.
Reason why: The reason why you have received this error message is due to Processed Periodic Billing charges are displaying Yellow and are in a Pending state.
You will also notice there is a difference in the amount between the Balance Displaying and the amount displaying when attempting to post the payment.
Solution: Cancel the payment, and click Process (or alternatively click Admin from the Menu Bar, expand Periodic Billing and select 3. Process Periodic Billing).
Scroll down and expand the Batch Review panel.
You will see the Pending batch display. Select the Batch and select Confirm in the Batch Summary.
(Repeat if there are more than 1 Pending batch displaying in the Search).
After you have confirmed the batch, you will be able to select the client and click Guest Folio to process through the payment.
This video demonstrates how to add a booking to an existing reservation.
RezExpert is a full featured reservation & property management system suitable for a wide range of business verticals. Developed using the latest web and security protocols it manages reservation and property management functions for multiple business types from Hotels, Campgrounds, B&B’s, Marinas and Condos to Multi-Resort Networks.
Digital Rez has a great video training area specially designed for our new Software as a Service users built right into the user interfaces. We also have a fully working test area where you can train your staff members or they can train independently at any time of the day, remotely or while they are at work.
Also, directly from the user interface, you can access the comprehensive help system by clicking on the question mark on the right hand side of a panel on any page. The help opens in Pdf form, print ready for reading offline if desired. The video and pdf's will grow as more and more features are added to the system and all included in the low monthly fee with no long-term contracts
SUPPORT AT YOUR FINGER TIPS
RezExpert Users Did You Know?
Digital Rez has a great new support website with videos and information just for you It is a great way to teach new employees and to reinforce procedures with existing staff members.
This new support website is full of FAQ's, how-to videos and step by step walkthroughs of the most commonly used features in RezExpert. This can also be used for training purposes or for troubleshooting issues that may arise. Remember to also press the question mark symbol on each panel within RezExpert in any of the console pages to access the "in-program" help related to that specific panel. The link opens a .pdf. More tutorials and tips are being added every week along with new features.