Tech Tips Archives

URL Exports for Unit Types

Unit Type URL Export for Book Now buttons on the website

Unit Type specific URLs will allow your webmaster to update your existing (or now add additional)Book Now buttons which would allow a guest to go directly to make a reservation for that specific Unit Type. 

Location
Click any Menu button. Click on the Admin tab and select URL Export in the Administrative section.

 

 

 

 

 

 

 

Website Book Now buttons

On your website, you can embed each Unit Type URLs behind the Book Now  buttons listed next to your Unit Types.
If you are not the website master, you can pass on the URLs to them for action. There is a Print and an Export option available (on the top right of the panel) to print or export out the URLs.

 

 

 

 

 

Guests clicking on an Unit Type Book Now button 

After your Unit Type URLs have been placed onto your Website, when a guest clicks on a Book Now button next to a Unit Type, the Online Booking page will direct them to that Unit Type’s online Availability Grid.
The Unit Type Online Booking interface has a different layout to the All Types Online Booking interface and can’t be adjusted within the Online Settings tab of 1. Business Information.

 

Click here to download the PDF Help Document

Tech Tip – How to add a Credit to a Client’s Account

Click Account from the Menu Bar.
Go to Account Manager panel.
Search for the Client you wish to give the credit to.

Either

a) If the client has a payment that is supposed to be applied as a credit to their account, click the PAYMENT button, select the payment type they paid through, and select the credit you’re giving to the client by entering the amount as a positive value.

b) If the client is being given the credit due to an adjustment, click the Sale button and select the product the adjustment will be applied under.  This amount needs to be entered as a negative (-) value and payment type must be AR transfer.

Or

c) When the reservation is being canceled and the deposits are to be kept as a credit, select AR Transfer as the payment type to send the deposit (less cancellation fee if applicable) to their account.  Note: Their customer’s account must be already created for the AR Transfer payment type to be available.

Tech Tips – Enable Pop-ups on Google Chrome and Firefox

If you are experiencing issues with enabling pop ups on Google Chrome, please view the video below with an alternative method to enable Pop-ups for your production system.

Click Here to view video – Google Chrome

Click Here to view video – Firefox

 

 

 

DigitalRez

 

 

 

 

 

Adding Tax To a Product

This video demonstrates how to manually add tax to a reservation product within RezExpert.

RezExpert is a full featured reservation & property management system suitable for a wide range of business verticals. Developed using the latest web and security protocols it manages reservation and property management functions for multiple business types from hotels, Campgrounds, B&B’s, marinas and Condos to multi-resort networks.

FAQ

What do the Time Out messages mean?

RezExpert has implemented session dialogs that will appear ONE minute before your session is about to end.
Session-Dialogs
1 – Online Booking Session Dialog
This dialog box will appear if a client takes too long to make an Online Booking.
NOTE: This does not appear a minute before the session is to expire.
2 – Console Session Dialog

3 – Reservation Session Dialog

4 – Reservation Lost Session Dialog
This dialog will appear if the user takes too long to refresh their reservation session or the inventory is no longer available at the point of refresh.

FAQ | Error while paying Rent

Error while paying Rent

FAQ – Received an error “Cannot Overpay Reservation” while trying to pay rent that is displaying in a Permanent Resident’s Guest Folio.

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1. Error Message
If you receive the error ‘Cannot Overpay Reservation – You are trying to enter an amount that will overpay your reservation which is not allowed‘, the following steps will help you resolve the error message.

Reason why:
The reason why you have received this error message is due to Processed Periodic Billing charges are displaying Yellow and are in a Pending state.
You will also notice there is a difference in the amount between the Balance Displaying and the amount displaying when attempting to post the payment.
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Solution:
Cancel the payment, and click Process (or alternatively click Admin from the Menu Bar, expand Periodic Billing and select 3. Process Periodic Billing).
Scroll down and expand the Batch Review  panel.
You will see the Pending batch display. Select the Batch and select Confirm in the Batch Summary.
(Repeat if there are more than 1 Pending batch displaying in the Search).

After you have confirmed the batch, you will be able to select the client and click Guest Folio to process through the payment.

How To Add a Booking to an Existing Reservation

 

This video demonstrates how to add a booking to an existing reservation.

RezExpert is a full featured reservation & property management system suitable for a wide range of business verticals. Developed using the latest web and security protocols it manages reservation and property management functions for multiple business types from Hotels, Campgrounds, B&B’s, Marinas and Condos to Multi-Resort Networks.

 

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