Tech Tips Archives

Tech Tips – Enable Pop-ups on Google Chrome and Firefox

If you are experiencing issues with enabling pop ups on Google Chrome, please view the video below with an alternative method to enable Pop-ups for your production system.

Click Here to view video – Google Chrome

Click Here to view video – Firefox

 

 

 

DigitalRez

 

 

 

 

 

Adding Tax To a Product

This video demonstrates how to manually add tax to a reservation product within RezExpert.

RezExpert is a full featured reservation & property management system suitable for a wide range of business verticals. Developed using the latest web and security protocols it manages reservation and property management functions for multiple business types from hotels, Campgrounds, B&B’s, marinas and Condos to multi-resort networks.

FAQ

What do the Time Out messages mean?

RezExpert has implemented session dialogs that will appear ONE minute before your session is about to end.
Session-Dialogs
1 – Online Booking Session Dialog
This dialog box will appear if a client takes too long to make an Online Booking.
NOTE: This does not appear a minute before the session is to expire.
2 – Console Session Dialog

3 – Reservation Session Dialog

4 – Reservation Lost Session Dialog
This dialog will appear if the user takes too long to refresh their reservation session or the inventory is no longer available at the point of refresh.

FAQ | Error while paying Rent

Error while paying Rent

FAQ – Received an error “Cannot Overpay Reservation” while trying to pay rent that is displaying in a Permanent Resident’s Guest Folio.

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1. Error Message
If you receive the error ‘Cannot Overpay Reservation – You are trying to enter an amount that will overpay your reservation which is not allowed‘, the following steps will help you resolve the error message.

Reason why:
The reason why you have received this error message is due to Processed Periodic Billing charges are displaying Yellow and are in a Pending state.
You will also notice there is a difference in the amount between the Balance Displaying and the amount displaying when attempting to post the payment.
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Solution:
Cancel the payment, and click Process (or alternatively click Admin from the Menu Bar, expand Periodic Billing and select 3. Process Periodic Billing).
Scroll down and expand the Batch Review  panel.
You will see the Pending batch display. Select the Batch and select Confirm in the Batch Summary.
(Repeat if there are more than 1 Pending batch displaying in the Search).

After you have confirmed the batch, you will be able to select the client and click Guest Folio to process through the payment.

How To Add a Booking to an Existing Reservation

 

This video demonstrates how to add a booking to an existing reservation.

RezExpert is a full featured reservation & property management system suitable for a wide range of business verticals. Developed using the latest web and security protocols it manages reservation and property management functions for multiple business types from Hotels, Campgrounds, B&B’s, Marinas and Condos to Multi-Resort Networks.

 

FAQ – What do the Time Out messages mean?

 

Session-Dialogs

1 – Online Booking Session Dialog (Online Booking page)
This dialog box will appear if a client takes too long to make an Online Booking.
NOTE: This does not appear a minute before the session is to expire.

2 – Console Session Dialog
If there is no activity on your console for 29 minutes, this dialog box will appear, allowing the user to continue their session by clicking Refresh, disregard the message by clicking Ignore or click Go To Login to be redirected to the login page.

3 – Reservation Session Dialog
If there is a 9 minute period of inactivity in the process of creating a reservation, this dialog will appear. The user may either Ignore the dialogue by clicking Ignore or continue their session by clicking Refresh.

4 – Reservation Lost Session Dialog
This dialog will appear if the user takes too long to refresh their reservation session or the inventory is no longer available at the point of refresh.

The Recalc Button

This video demonstrates the use of the recalc button within RezExpert.

 

Click here for help document

 

Please contact DigitalRez to utilize this feature

 

 

 

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