Message from The Executive
Here’s wishing for a busy year ahead to all our RezExpert Partners from DigitalRez. We hope that 2017 will be a fantastic year for all of you.
As usual we have been busy at work, constantly enhancing and upgrading RezExpert. We are proud to announce some brand new modules that every business should be looking to include into their arsenal of services to enhance customer experience, track feedback and save money along the way. These two new modules are:
Automatically keep track of client reviews as they happen. Don’t wait until you see a bad review or comment on a social media site. Allow your guest to review a cabin, room site or any area of your resort right from their phone while they are having that experience.
Get instantly alerted when a bad review has been left so you can deal with it immediately and turn it into great customer service even. Track every review and focus on improving those bad areas and highlight the good ones. Every business needs a review management like this… It’s so good we use it ourselves.
We forgot to mention it also has an awesome automated marketing feature to make sure your guests see all those great reviews and alerts you when a bad review is left on a third party website.
For more information call 1800 811 5988.
Preventative Maintenance Scheduling and Tracking
Many resorts and campgrounds lack an inexpensive customizable resource maintenance system. Scheduling and keeping track of maintenance of machinery, equipment and areas such as pools and playgrounds will help preserve the life of equipment but more importantly help in any litigation if accidents do occur due to faulty or ill maintained equipment or areas on your property.
Being able to show a detailed real time historical record of maintenance tasks performed demonstrates due diligence and the fact that health and safety is a very important part of your business for both guests and employees.
Other modules in development are listed below. These modules will be very robust and deal with many areas businesses would like to address but find it difficult to implement because of the multitude of solutions needed to achieve the required functionality.
Enhanced Online Booking Interfaces
We already have four online booking interfaces to choose from but we will be adding at least one more and upgrading some we already have. These updates will make some of these interfaces more mobile friendly but we must be mindful of those more complex businesses that require more feature rich interfaces due to the complexities of their business (length sensitive, track multiple vehicles, special membership features etc.). This is slated to be finished by the end of April 2017.
Mobile Check in/out – Mobile App
This is a much requested feature that will allow any guest to check in remotely without the need to go to your front desk. Not suitable for all businesses but a welcome addition for many. Guests will have a unique login where they can check in. They will also be able to pay for their stay, add extra goods and services to their stay that you define, view all of their future and historical bookings and even communicate directly with the resort.
All of this will be available through a customized branded app of your resort that the client can download to their phone or mobile device. One more unique feature of this branded app will be the ability to send unlimited free notifications directly to your guest…. Much better than email or text with a 100% delivery rate.
This is expected to be available by the end of May 2017
Ticketing, Day Pass and Tour Management
This new module represents the significant development time that we have committed to. Not only will it enhance RezExpert for many of our users but will also open RezExpert to many more businesses moving forward. Ticketing has many guises and is a complex module to develop for the many areas that it covers. The RezExpert ticketing module will cover most if not all eventualities and will also have an embedded manifest feature to make sure all areas of a tour are tracked and not overbooked, including pickup and drop off and pre/post tour.
This is scheduled to be complete by the end of May 2017.
Filed under: Update Bulletin
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