Unresolved Payment Gateway Trans. –   This new feature was introduced into the Guest Folio.

This will appear on the Charges/Payments tab of bookings that have had an issue when processing the credit card payment.
This issue could be:
– The guest closed down the Payment screen without entering in their details
– The guest’s internet dropped out when they were processing the payment
These two reasons will display a Comment on the Guest Folio stating Submitted for Payment, but won’t have the Payment Received message.
– Credit Card declined.
– Cancel button was pressed when a staff member was processing through the payment.
This flag will indicate that the Payment needs addressing and the Booking can not be checked out or cancelled without addressing the payment first.
Operators will be able to click on the Link and it will direct them to the Payment Gateway Manager panel.
All Unresolved payments will display.



Operators will need to click on the transaction to highlight it, then click Resolve.

This indicates to RezExpert that the operator has either received the payment from the guest; or knows that there was an issue when the payment was being processed and that it has been resolved.
Once the Resolve Button has been clicked for the transaction, the operator will be able to go back to the Grid (using the Menu button) and either check out or cancel the booking (depending on what the scenario is).
We advise reviewing this Payment Gateway Manager panel and Resolving all transactions that you know have been addressed.
NOTE: Employees with RXC 10 Security Group: Property Administrator will have access to this panel or custom created can have access.
Please feel free to give us a call to discuss this at any time.



Payment Gateway Manager – The Transaction_ID is now available in the export field within the Payment Gateway Manager panel



New Policies available – A user can now assign policies to the Account Statement and Wholesaler Statement.  The policies can be assigned from within the Unit Policy Description panel within the setup area.


New Map Configuration – Users are now provided with additional functionality with configuring their map.  The occupied and unoccupied color is no longer limited to red and green consecutively.  A user can set the color to any desired color and shape for the unit plot to be a circle or a polygon with 3-8 sides and/or have a border





Payment Types Setup moved –  This panel has been moved the the Settlement Type setup.   This can be access by:

  1. Menu
  2. Setup
  3. Settlement Type Setup



This new interface will allow a user to deactivate a settlement type when no longer in use instead of deleting since there were records assigned.

The Priority controls the order in which the payment types are displayed and the User can set which payment types are available in which locations.



Boat Captain functionality added – Marinas can now track the Captain of the vessel within RezExpert.   They can assign the Captain to the reservation.   A user can also complete a search of the Captain to locate all reservations that were handled by that Caption and also search by Boat Name.  To utilize this functionality, the Captain preference would need to be enabled within  the Preferences section of the Business Setup.


New Grid Label options available –  The Captain Name, Vehicle Name and Vehicle Length fields in the Guest Folio can now be displayed on the grid as part of the reservation label

Please contact DigitalRez for assistance


Meter POS change – A user can now apply more than two decimal places in the Price per Unit section when doing a Meter sale in the POS (Point of Sale) panel.





Bug Fixes

Discount Bug – When a product is set to charge per day and the discount is a percentage based discount the discount does not get charged correctly on a new reservation. The charge is now being discounted appropriately

Guest Statistics report fix

Ticket Email label fix

Report Policy fix

Daily Inventory load issue fix

Check In duplicate report Fix

Daily Occupant Count report fix

Rez List Long Term report – Charge to Date fix

Closed Down To The Minute inventory Fix

Analytics Display fix

Alt confirmation Export fix




Upcoming Features

(1) Training Academy – A training academy for the RezExpert software will be coming soon.  Users will be able to take courses in regards to the use of the software and its capabilities.  It will provide a multitude of training materials (videos and help help documents) to assist with the training process.  Completion certificates can be achieved and tracking of progress and achievements.

(2) Group Pencil In – There will be a new Pencil In type (e.g Maintenance, Regular) which will distinguish for a Group Pencil In

(3) Home Page Additions –  The Home page will provide quick links to the Training Video archive, Documentation Archive, Gazette and any Featured News

(4)  Warning List on comments-  This will allows users to determine on a reservation if there is a warning list comment associated with the client

(5) Contact for an Account Receivable – Users will be able to enter the contact person for any AR account created.

(6)  AR revenue in the Revenue Statistic panel – The revenue from Reservation Product sales done in the AR of a client will be added to the calculations in the Revenue Statistics panel

(7)  Save Quotes – Users will be able save quotations for packages which will be a combination of reservations and products, thus speeding up the process of applying packages to customers.

(8) Google Maps –  The capability of using the Google map engine to check availability and make reservations based on the geographical location on the map.

(9) Recur Pay additions –  This will allow users to create reoccurring payment policies to charge a customer’s stored tokenized credit card

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